This page sets out the legal terms and conditions (“Terms & Conditions”) under which TulipLine General Trading L.L.C or its relevant affiliated company in your territory of residence sell any of the products (“Products”) listed on this website (“Website”) to you. These Terms and Conditions are subject to change at any time and you should check them before making a new purchase. We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us.
By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products at the stated prices as at the date and time of your order. We reserve the right to alter the prices of Products from time to time, for example during promotional periods or where a Product is incorrectly priced. If the Product's correct price as at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. The price is exclusive of any value added tax (i.e. VAT or GST or other similar taxes or charges) applicable under the prevailing law. You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. By providing your personal and payment information, you authorise us to share such information with relevant third parties such as payment processing providers and delivery companies. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number email address). We will then send you an email confirming receipt, the details of your order and the delivery costs which will be added to the purchase price (if applicable). Please note that neither completion of the online checkout process nor our confirmatory email constitute our acceptance of your order. Our acceptance of your order will take place only upon delivery to you subject to full payment having been received. You can review the orders you have placed and their current status at any time by visiting our Website and clicking on “Log In” at the top of the page followed by selecting “Track Your Order”. If we cannot supply you with the Products you ordered for whatever reason, we will not process your order and will inform you of this. This might be because a Product is out of stock or because we have identified an error in the price of the Product. If you have already paid for the Products we will provide you with a full refund as soon as reasonably possible to the card that you used for payment. We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).
The costs of delivery will be as displayed to you on our Site.
This information will be displayed to you on our Site.
if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay; if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product; if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
All our registered users are asked to provide us with the following
personal details:
Full Name
Email address
Phone Number
Billing Address
Shipping Address(es)
Company/Facility Name
Trade License Info
Please note that any credit card details collected from you will not be
stored, sold, leased, rented or shared with any third parties. This
information is not even available to our staff, even if we wanted access
to it. In addition, your credit card transaction is managed by trusted,
certified, and legally authorized partners that ensure your credit card
information is always secure during every transaction. We also store all
personal details provided to us by non-registered users and use them in
the same way we use the information provided to us by registered users.
From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply. Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period. Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.